Yonas Zewude, Store Dealer
MY JOB
Employee training
Each one of my stores has a store manager who I train in customer service, management and basic computer skills. All of my employees are cross-trained, but each one becomes an expert in a specific area.
Communication with my team is very important so we have a binder where I can give directions and employees can respond. We also hold daily meetings so everyone knows what's going on and we can look at ways to improve operations. I stay very visible to my customers and interact with them while I'm training my employees on the floor.