7 - Trades, Transport & Equipment Operators

(TEXT FROM SOUND BITE)

"You'll meet the customer on site and they'll explain what's going on. At that point you would go and figure out what the problem is. Once you've found that, you've got to report back to the customer and say, ‘This is your problem, do you want a quote for repair? Do you want me just to go ahead with the repair?'"

"You're dealing with the customer in that way a lot, you almost get into sales."