7 - Trades, Transport & Equipment Operators

You can't be afraid to just jump in and start doing the work. When I first started, I wasn't confident and I didn't have experience, so I was shy about getting into a situation and telling a customer this has to happen.

Customers don't want me walking up to them and just saying, "I think this is wrong." The customer wants me to go up to them and tell them, "This is what's wrong; this is what we've got to do." You learn how to do that as you go on.