Will Wiebe, Operations Manager
My Day
Customer service update
Our clients usually want a morning update on their products. By 9:30 each morning, I'm calling customers to say what stage we're at and when we'll be able to deliver. Sometimes it may be a follow-up on products and services already provided or a quotation in the making.
I believe it's essential for our customers to know exactly what we're doing for them and when. Setting expectations is an important tool that eliminates surprises at the eleventh hour.