7 - Trades, Transport & Equipment Operators

I interact with customers frequently. A lot of people park their car in the back and walk in to the shop and I'm usually the first person they see unless there's someone outside. They'll ask me how my day's going and tell me the problem they're having with their car. It's important for me to be friendly and make sure they have a good experience.

When Bob, the Service Manager, is busy, I'll answer the phones. I have a phone in my bay so I'll pick it up. The customers know me by name. They're pretty friendly.