Glen Sutherland, Call Centre Manager
Useful Links
Education
High School
Useful High School subjects:
- Math
- English (Communication)
- Business
- Computer-related courses
*Source: JobFutures.ca
For those out of school, Adult Learning Centres can help you get or upgrade your high school diploma, including adding subjects that are required for work or further education. All Manitobans are normally entitled to 4 free courses.
After high school
Below are links to various programs and courses that will you on the path to a career as a Professional Services Manager (0123):
University of Manitoba
Certificate in Interdisciplinary Studies: Customer Contact Centre Management (MCCA)
Manitoba Customer Contact Association
Training Programs for Entry Level Contact Centre Positions