Glen Sutherland, Call Centre Manager
My Job
What we do
We're an inbound call centre that provides information to students about the Canada Student Loans program. While we're busy throughout the year, September is a huge peak for us. We get a lot of calls that start with, "where's my money?" or "how do I get my money?"
So our agents explain how the program works and give step-by-step instruction. We make sure the student knows where to sign and send their documents and let them know when they can expect to receive their money.