Glen Sutherland, Call Centre Manager
My Job
Important Service
People think of call centres as an inconvenience. That's not true of what we do. Inbound centres like ours provide an important service for the people who call us. They call us for help and information.
There's obviously a need for our service or it wouldn't be the fastest growing industry in the world. What was true of the 1970s call centre field is no longer true today. Things have really changed a lot since then.