Glen Sutherland, Call Centre Manager
My Job
Constant evolution
We're continually learning new things every day. Every time the government comes out with a new program or procedure, I have to train the employees about that.
Right now, we're rolling out Opportunity Grants for low-income families. We will have people calling our office to find out what it is and how it works.
TWCC is constantly evolving. We're always doing something new, something different and we're always enhancing our services.