Glen Sutherland, Call Centre Manager
My Day
Having fun
I like to schedule nights out to keep things fun and social. Last month we had a bowling tournament and the driving range at the Golf Zone. Tonight we're going to the batting cages. We have a great time out as a group.
For instance, the other day, I took the agents out for dinner at the Keg to celebrate an award for breaking their quota. Not too many companies do this kind of stuff and it's important to reward their achievements with something special.
So I took them and their spouses all out to dinner. They really enjoyed themselves and. Now they're excited about beating their existing record.