Glen Sutherland, Call Centre Manager
My Day
Fixed schedule
I love our schedule. It's not random and you know what to expect from day to day. We only work 8 hours. I generally work 9-to-5 to cover both shifts.
There are times where I have to come in early or stay late, but my staff is only expected to do their 8 hours and they're done. I'm usually in and out according to the regular schedule but I don't mind staying if I have to.