Glen Sutherland, Call Centre Manager
My Day
Always moving
I'm constantly on-the-move. I stop in to my cubicle to check emails and stats, but I mostly deal with the agents on the floor. They're on the phone and they often have a lot of questions so I have to go to them.
But I love to help them and answer their questions - it's part of what I enjoy about my job. We have meetings from time to time but we're mostly dealing with things as they happen on the floor.