Glen Sutherland, Call Centre Manager
MY RÉSUMÉ
The place for me
After I started working in the call centre industry, I heard they were starting the first aboriginal call centre in Canada right here in Manitoba. I said, "this is the place for me!" and that's when I went to TWCC.
It meant starting from the ground level but there were opportunities galore. I was working on the floor at first, taking home my material and learning it. I would take a KB (Knowledge Base) with me after work and really study it. I wanted to be the best.