Glen Sutherland, Call Centre Manager
MY RÉSUMÉ
People skills
My personality has definitely helped me in my career path. I'm nice to people and I treat them with respect. Like I said before, it's about treating people the way you want to be treated. That goes for so many occupations, but it's especially true for this industry.
When you're dealing with people on the phone, you can't get upset. You can't give them a tone, because it really comes out - even in your posture. If you sound disinterested, they'll pick up on that. Personality is everything in this industry.