Glen Sutherland, Call Centre Manager
MY RÉSUMÉ
Getting information
I didn't really know anybody in this industry before I got into it. I'd heard of some people saying they were call centre representatives but I never really thought about it for myself. But that's all changed. These days, the contact centre industry is doing a lot of promoting and recruiting.
I learned about this industry at the Rotary Career Symposium, because the Manitoba Contact Association didn't yet exist. They weren't partnered up with the province or the Métis Federation or AMC at that point.
I just knew I was interested so I went about getting the information on my own. It's much easier now to find out about the industry. There are a lot of great resources available.