Glen Sutherland, Call Centre Manager
You want to get a well rounded education with computers, social studies, arts, sports and a lot of variety to succeed in this industry. Taking notes, typing and working on a computer are really important to this job. Your typing speed, especially, should be high. After high school, you can take call centre management programs or courses in management in university or college.
And there are many call centre companies that are willing to invest in your education. That's one thing that I love about TWCC; they encourage you to go to school. It gave me another boost to know they were willing to invest in me to get a higher education.
If you do get the opportunity, even one night a week, it will benefit you. Further down the line, with education and experience, you can become a call centre director.