Glen Sutherland, Call Centre Manager
Me and My Job
Technology
We are constantly evolving our technology to make things more efficient. Just from my time here we've upgraded all our systems. Right now, we're using a new software for Interest Relief, which is a government-sponsored program offered to students who aren't able to make their monthly payments because of no or low income.
Our mainframe is being revamped as well and now we're going to get a new system called Galaxy. For scheduling, we have a system called Blue Pumpkin, which is really the Cadillac of scheduling for call centres. Technology and computers are a big part of the job.