Glen Sutherland, Call Centre Manager
Me and My Job
Skills
Communication Skills
- Oral and written communication
- Listening and comprehension
- Documentation and writing
Applied Skills
- Analytical skills
- Math and numbers
- Word processing and data entry
- Scheduling
People Skills
- Interpersonal management
- Sensitivity and conflict resolution
- Social and cultural diversity awareness
- Motivation and leadership
- Understanding and working with different personality types