Michael Embury, Human Resources Manager
My Job
Not a McJob
One of the myths about contact centres is that it's a high turn-over industry with little opportunity for advancement. Some people think of it as a "Mcjob" where you work in a sea of work stations.
I admit I was guilty of believing that misconception at first. But once I entered the industry, I realized that it all depends on the company you work for. With Archway, because it is all inbound customer service, you're working at a desk in an office environment. You're providing customer service support and answers. I'm very proud to be a part of that.