Michael Embury, Human Resources Manager
My Job
Inbound calls
Archway is unique as contact centres go because we only do inbound calls. We're not one of those companies that calls you at your home while you're having dinner. We are inbound customer service currently and I think that sets us apart from other companies in our industry.
We're also very active with the Manitoba Contact Centre Association and distinguished ourselves with every annual contact centre association award they offer.