Michael Embury, Human Resources Manager
Me and My Job
Creativity
(TEXT FROM SOUND BITE)
"You have to always think outside of the box. And I think that the contact centre industry really forces you there. You never know what your day is going to be like when you open that your email, you never know what you're going to find. So being creative, being able to think on your feet, I think is really important, in human resources.
"You go into a meeting with an employee and you think it's going to be about one thing and it ends up being about another. I have a theatre background so I'm able to adlib and think on my feet and be more creative in my approaches."