Mike Roziere, Hotel Manager
Me and My Job
Detail guy
(TEXT FROM SOUND BITE)
"As the General Manager, you are the detail guy as well. You have to create the standard, and make sure that standard is being followed. And you have to instil it in others so they are looking to constantly improve the standards.
"You certainly have to be very good with details. At different times you are also the problem solver; you have to think on your feet. You have different guests that need different things done that you're maybe not equipped to do."