Dave Branton, Flight Nurse
My Job
Customer service
(TEXT FROM SOUND BITE)
"Part of my job is customer service. We're a private industry and you always have to be aware that in addition to a patient or someone who requires care, you're dealing with that person's family. You're dealing with that person as a customer.
"The health centre who has called for the Medivac, they're a customer. It all gets back to the Government of Nunavut who again are our customer, so customer service is a huge issue."