Robin Penner, Driver
Me and My Job
Customers are friends
Because we service the same customers all the time, they almost become friends. I live in the area that I service and my customers' kids play hockey with my kids and so on.
If a customer runs out of water and their delivery day isn't for three or four more days, I can phone their neighbour who's also a customer and say, "Your neighbour up the road ran out of water. Would you have a bottle to spare?"