5 - Arts, Culture, Recreation & Sports

Essential Skills

The ability to listen is really important in this job. You have to communicate well on a level that people understand.

You also need to have patience and to keep calm when you're dealing with so many different kinds of people and temperaments.

The other very essential skill is multi-tasking. I’m often on the phone at the same time that I'm downloading, typing, and answering someone in front of me.