0 - Management

The Job Scope

I manage and direct the daily operations of two call centers, or about 700 people in all, with duties including:
- planning and implementation of long and short term goals and policies
- sales motivation and goal setting
- expenses and profitability
- procedures and processes
- human resources and development
- client relations: maintaining and meeting contracts
- quality control
- finance: forecasting and analysis for million dollar budgets
- the voice back to the corporate office