Susan Thompson, Operations Manager
My Resume
Key Skills
Key SkillsTechnical Skills
I have tended to focus my technical expertise on telephony and Customer Relationship Management (CRM) I do a lot of personal research in CRM. There are many different technologies available and understanding how they interface is key to the success of this kind of operation.
People Skills
I love people. Every day I get to interact with all sorts of people; customers, clients, staff. I enjoy those interactions. Coaching, development, understanding people and what their strengths and weaknesses are, are all critical components. And follow-up is essential.
Mathematical Skills
Mathematics has always been a strong suit with me. Having a facility with numbers and understanding the relationships between numbers and what they mean on the call floor helps me to keep our goals in focus.