0 - Management

Susan Thompson, Operations Manager

Education:
BA: Major in Labour Relations, Minor in Economics, U of M
Certificate in Total Quality Management Principles

Experience:
2000-Present: Operations Manager, Archway Marketing
1998-2000: Director of Account Management, C.I.B.C. Insurance
1998: Implementation Manager for TKS Software, Convergys
1996-1998: Operations Manager - Accounts/Customer Care & Inbound/Outbound Telemarketing, Convergys
1994-1996: Call Management/Scheduling, Convergys
1990-1992: Customer Service Representative, National Trust
1987-1994: Assistant Customer Service Manager, Safeway