Jason White, Contact Management Associate
Useful High School Subjects*
- Computer-related courses
- English (Communication)
*Source: Job Futures.ca
Training Programs
The Manitoba Customer Contact Association (MCCA) offers several training programs. For more information on any of the programs listed below as well as other educational opportunities geared to the contact centre industry, please contact the MCCA.
Entry Level Programs
The MCCA partners with its members, Manitoba Education, Training and Youth, trainers and other agencies such as Employment Insurance and Income Assistance to deliver entry level training programs. These programs include customer service, market research, sales and technical support. There are also two core curriculum programs geared toward Manitoba youth with disabilities.
Aboriginal Programs
The MCCA coordinates training programs with joint funding and support from The Assembly of Manitoba Chiefs, The Manitoba Metis Federation and Manitoba Education Training and Youth as well as industry support from companies such as Convergys, Patel Vocational School and Credit Union Electronic Transaction Services (CUETS).
Career Development Programs
Career development training for the established employee is available through mentoring, workplace training, educational conferences and distance education. It is supported by Manitoba Education, Training and Youth's "Industry Training Partnerships" program.