1 - Business, Finance & Administration

Technology

I use software programs specifically designed for the call centre industry. They're generally highly graphical, visual tools.

'TKS' provides global views of the support projects, so you can see what's going on in the call centre and can keep it running smoothly.

'CRDB' provides a means for keeping track of your agents, putting them into groups and tracking how many calls are coming in and how many are answered within a certain amount of time.