Jason White, Contact Management Associate
My Day
Weekly Pattern
Weekly PatternWe mostly handle overflow support calls for our clients. When their lines fill up the calls spill over to us. It varies day to day depending on how many client projects are open and what hours those projects are open.
Some clients don't operate on Sundays, so it's a little more relaxed. Monday through Saturday, more projects are open but there's usually more staff to deal with the demand, so it balances out.