Jason White, Contact Management Associate
My Day
Sunday Night
Sunday Night(TEXT FROM SOUND BITE)
"My last shift was fairly quiet, Sunday night. I did the usual; came to work and found out what was going on with all the different projects. I set up my programs as I do. I have a little routine that I go through every day. Then I start making schedule modifications for the agents as they come in.
"We handle special requests: agents getting their teams changed in the different programs that we have. Then of course there's the regeneration of the schedules at the end of the night. And that's pretty much my day."