Jason White, Contact Management Associate
My Resume
Skills
SkillsPeople Skills
You've got to be willing to be friendly with everybody. Even if you're having a bad day personally, you've got to come in with a positive attitude and let the customer know that you're here, quite willing to help them.
Business Skills
A firm understanding of how the call centre works is essential.
Other Essential Skills
Math
Basic computer skills
Convergys has a great training program before they put you on the floor but of course these skills will help you.